1. Introduction and Acceptance of Terms
Welcome to CleaningLux Services Ltd. These Terms of Service ("Terms") govern your use of our website located at cleaninglux.cc (the "Service") operated by CleaningLux Services Ltd. ("us", "we", or "our").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.
Our services include professional residential and commercial cleaning solutions, including regular cleaning schedules, deep cleaning services, move-in/move-out cleaning, post-construction cleanup, and specialized cleaning services for various environments.
Important Notice:
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
2. Description of Services
CleaningLux Services Ltd. provides comprehensive cleaning services including but not limited to:
Residential Services
- Regular house cleaning
- Deep cleaning services
- Move-in/move-out cleaning
- One-time cleaning appointments
Commercial Services
- Office cleaning
- Post-construction cleanup
- Retail space cleaning
- Medical facility cleaning
All services are performed by trained professionals using eco-friendly cleaning products and modern equipment. Service availability may vary based on location and specific requirements.
3. User Registration and Account Responsibilities
To access certain features of our Service, you may be required to create an account. When you create an account, you must provide accurate, complete, and current information. You are responsible for:
- Safeguarding your account password and any activities that occur under your account
- Immediately notifying us of any unauthorized use of your account
- Ensuring that all information provided remains accurate and up-to-date
- Maintaining the confidentiality of your account credentials
We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent or illegal activities.
Account Security:
You are solely responsible for any activities that occur under your account. Please contact us immediately if you suspect any unauthorized access to your account.
4. Service Availability and Limitations
Our cleaning services are available primarily in the Greater London area and surrounding regions. Service availability may be subject to:
Service Areas
We currently provide services within the following areas:
Central London
Zones 1-2 coverage
Greater London
Zones 3-6 availability
Surrounding Areas
Selected locations upon request
Service limitations may include:
- Access restrictions to certain areas or properties
- Specialized equipment requirements for particular cleaning tasks
- Weather-related service delays or rescheduling
- Holiday and weekend availability limitations
5. Payment Terms and Billing
Payment terms and billing procedures are as follows:
Payment Methods
We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express)
- Bank transfers
- Cash payments (for confirmed appointments only)
- Digital payment platforms (upon availability)
Billing Schedule
- One-time services: Payment due upon completion
- Regular services: Weekly or monthly billing cycles
- Commercial contracts: As specified in individual service agreements
Late Payment Policy
Payments not received within 7 days of the due date may result in:
- Service suspension until payment is received
- Additional late fees as specified in service agreements
- Account termination for repeated late payments
6. Cancellation and Refund Policies
We understand that plans may change. Our cancellation and refund policies are designed to be fair while covering our operational costs and scheduling commitments.
Cancellation Policy
Refund Policy
Refunds are processed under the following circumstances:
- Service not performed as scheduled due to our scheduling errors
- Substandard service quality that cannot be rectified
- Confirmed cancellations with appropriate notice
- Duplicate or incorrect charges
Refund requests must be submitted within 48 hours of the service completion. All refund requests are subject to review and approval.
7. Intellectual Property Rights
The Service and its original content, features, and functionality are and will remain the exclusive property of CleaningLux Services Ltd. and its licensors. The Service is protected by copyright, trademark, and other laws.
Website Content
All content on this website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of CleaningLux Services Ltd. or its content suppliers and is protected by UK and international copyright laws.
Limited License
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for its intended purposes. This license does not include:
- resale or commercial use of the Service
- derivative works or modifications
- downloading or copying account information
- use of data mining, robots, or similar data-gathering tools
User Content
By submitting content to our Service, you grant us a worldwide, royalty-free, sub-licensable, and transferable license to use, host, store, reproduce, modify, create derivative works, communicate, publish, publicly perform, publicly display, and distribute such content.
8. Privacy and Data Protection
Your privacy is important to us. This section explains how we collect, use, and protect your personal information in compliance with the UK Data Protection Act 2018 and GDPR.
Information We Collect
Personal Information:
- Name, address, and contact information
- Payment information (processed securely through third-party providers)
- Service preferences and property details
Usage Information:
- Website usage data and analytics
- IP addresses and device information
- Cookies and similar tracking technologies
How We Use Your Information
- Provide and maintain our cleaning services
- Process payments and manage your account
- Communicate with you about services and appointments
- Improve our services and website functionality
- Comply with legal obligations
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment information is processed through secure, encrypted channels.
Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate information
- Delete your data ("right to be forgotten")
- Restrict processing
- Data portability
- Object to processing
Privacy Policy:
For complete details about our data collection and processing practices, please refer to our Privacy Policy.
9. Limitation of Liability
While we strive to provide exceptional cleaning services, certain limitations and disclaimers apply to our liability.
Service Limitations
Our liability is limited as follows:
- We are not liable for damage to items that are pre-existing, worn, or damaged
- We recommend securing or removing valuable, fragile, or irreplaceable items before service
- Natural wear and tear is not covered under our service guarantee
- Damage resulting from structural issues or building defects
Maximum Liability
Our total liability for any claim arising from our services shall not exceed the total amount paid for the specific service in question. We are not liable for:
- Indirect, consequential, or incidental damages
- Loss of profits or business opportunities
- Damage to electronics or electrical equipment
- Stains or damage that existed prior to our service
Insurance Coverage
CleaningLux Services Ltd. maintains comprehensive public liability insurance. In the unlikely event of damage caused by our negligence, our insurance coverage provides protection subject to the terms and limitations of our policy.
Reporting Damage:
Any damage must be reported within 24 hours of service completion. Claims may require photographic evidence and inspection by our representatives.
10. Contact Information and Support
If you have any questions about these Terms of Service, please contact us using the following information:
Contact Details
Address
Kemp House, 152-160 City Road
London, EC1V 2NX
United Kingdom
Phone
+44 20 3966 1842Business Hours
Customer Support
For urgent issues outside business hours, please leave a voicemail or send an email. We typically respond within 24 hours.
Contact Support11. Modifications to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.
Notification Process
When we make changes to these Terms, we will:
- Post the updated Terms on this page
- Update the "Last updated" date at the top of these Terms
- Notify users via email for material changes affecting existing customers
- Provide prominent notice on our website homepage
Continued Use
Your continued use of our Service following the posting of any changes constitutes acceptance of those changes. If you do not agree to the new terms, you are no longer authorized to use the Service.
12. Governing Law and Dispute Resolution
These Terms shall be interpreted and governed by the laws of England and Wales, without regard to its conflict of law provisions.
Jurisdiction
Any disputes arising from these Terms or the use of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Dispute Resolution Process
Before pursuing formal legal action, we encourage resolving disputes through our customer service process:
- Contact our customer service team directly
- Provide detailed information about the dispute
- Allow reasonable time for investigation and response
- Seek mediation if direct resolution is not possible
Consumer Rights
Nothing in these Terms affects your statutory rights as a consumer under UK law. If there is any conflict between these Terms and your statutory rights, your statutory rights shall prevail.