Privacy Policy
Your privacy is important to us. This Privacy Policy explains how CleaningLux Services Ltd. collects, uses, and protects your personal information when you visit our website or use our services.
1. Introduction
CleaningLux Services Ltd. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website cleaninglux.cc or engage our professional cleaning services.
By using our website or services, you consent to the data practices described in this policy. If you do not agree with the practices described in this Privacy Policy, please do not use our website or services.
Important Notice:
This Privacy Policy applies to all users of our website and clients of our cleaning services. We may update this policy from time to time, and any changes will be posted on this page with an updated revision date.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request a quote or estimate for our cleaning services
- Schedule a cleaning appointment
- Create an account on our website
- Subscribe to our newsletter or promotional communications
- Contact us through our website, email, or phone
- Participate in surveys, contests, or promotions
- Leave reviews or testimonials about our services
2.2 Types of Personal Information
Contact Information
- • Full name
- • Email address
- • Phone number
- • Postal address
Property Information
- • Property address
- • Property type and size
- • Specific cleaning requirements
- • Access instructions
Payment Information
- • Billing address
- • Payment method preferences
- • Transaction history
Communication Data
- • Messages and inquiries
- • Feedback and reviews
- • Customer service interactions
2.3 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website or source
- Device identifiers and technical information
3. How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
To provide, maintain, and improve our cleaning services, including scheduling appointments, accessing your property, and delivering quality cleaning results.
Communication
To communicate with you about your bookings, service updates, appointment confirmations, and respond to your inquiries and requests.
Marketing and Promotions
To send you promotional materials, special offers, and newsletters about our services, but only with your consent or where permitted by law.
Legal and Safety
To comply with legal obligations, protect our rights and property, ensure the safety of our staff and clients, and prevent fraud or abuse.
Website Improvement
To analyze website usage, improve user experience, develop new features, and optimize our online services.
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, such as:
- Payment processing companies
- Scheduling and booking platforms
- Customer relationship management systems
- Cloud storage and data backup services
- Marketing and communication platforms
All service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Consent
We may share your information with third parties when you explicitly consent to such sharing.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- • SSL encryption for data transmission
- • Secure server infrastructure
- • Regular security updates and patches
- • Access controls and authentication
- • Data backup and recovery systems
Organizational Measures
- • Staff training on data protection
- • Confidentiality agreements
- • Regular security audits
- • Incident response procedures
- • Limited data access on need-to-know basis
Important Security Notice
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
If you suspect any unauthorized access to your account or personal information, please contact us immediately at [email protected].
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.
Access and Portability
You have the right to:
- Request access to the personal information we hold about you
- Receive a copy of your data in a structured, machine-readable format
- Review how your information is being used
Correction and Updates
You can request that we:
- Correct inaccurate or incomplete information
- Update your personal details
- Modify your preferences and settings
Deletion and Restriction
You may request that we:
- Delete your personal information (subject to legal obligations)
- Restrict processing of your information
- Stop using your information for marketing purposes
Communication Preferences
You can control how we communicate with you by:
- Unsubscribing from marketing emails using the unsubscribe link
- Opting out of promotional communications
- Updating your notification preferences in your account settings
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
For your security, we may need to verify your identity before processing certain requests.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences.
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled.
- • Session management
- • Security features
- • Load balancing
Analytics Cookies
Help us understand how visitors interact with our website.
- • Page views
- • User behavior
- • Performance metrics
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
- • Targeted advertising
- • Social media integration
- • Conversion tracking
Managing Cookie Preferences
You can manage your cookie preferences through:
- Our cookie consent banner when you first visit our website
- Your browser settings to block or delete cookies
- Opt-out tools provided by advertising networks
Please note that disabling certain cookies may affect the functionality of our website.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Customer Information
We typically retain customer information for:
- Active customers: Throughout the duration of our service relationship
- Former customers: Up to 7 years for legal and business purposes
- Marketing prospects: Until you unsubscribe or request deletion
Website Data
Website analytics and technical data retention:
- Analytics data: Up to 26 months
- Server logs: Up to 12 months
- Security logs: Up to 24 months
Legal Obligations
Some information may be retained longer to comply with legal obligations, such as:
- Tax and accounting records (up to 7 years)
- Employment records (as required by law)
- Litigation and dispute resolution records
Data Deletion
When personal information is no longer needed, we securely delete or anonymize it. If you request deletion of your data, we will take steps to remove it from our active systems while retaining necessary backups for legal compliance.
9. International Data Transfers
CleaningLux Services Ltd. is based in the United Kingdom, but we may transfer your personal information to countries outside your jurisdiction for processing and storage.
Transfer Safeguards
When we transfer your personal information internationally, we ensure appropriate safeguards are in place:
- Adequacy decisions by relevant authorities
- Standard contractual clauses approved by the European Commission
- Binding corporate rules for intra-group transfers
- Certification schemes and codes of conduct
European Economic Area (EEA)
For individuals in the EEA, we ensure transfers comply with GDPR requirements and provide appropriate legal protections.
Third Countries
When transferring data to countries without adequacy decisions, we implement additional safeguards to protect your information.
Service Providers
All international service providers are contractually bound to protect your data to the same standards we maintain.
10. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age.
Parental Consent
If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly.
Parents and guardians who believe their child has provided personal information to us should contact us immediately.
Age Verification
We do not knowingly collect information from individuals under 13 years of age and implement age verification measures where appropriate.
Parental Rights
Parents have the right to review, delete, or refuse further collection of their child's personal information.
Contact for Concerns
If you have concerns about your child's privacy or believe we have collected information inappropriately, please contact us.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this policy periodically.
Notification of Changes
When we make significant changes to this Privacy Policy, we will:
- Post the updated policy on our website
- Update the "Last updated" date at the top of this policy
- Notify you via email for material changes (where appropriate)
- Provide additional notice for changes affecting your rights
Your Continued Use
Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
Previous Versions
Previous versions of this Privacy Policy may be available upon request. We maintain records of policy changes for compliance purposes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:
CleaningLux Services Ltd.
Address
Kemp House, 152-160 City Road
London, EC1V 2NX
United Kingdom
Phone
+44 20 3966 1842Business Hours
Data Protection Officer
For specific data protection inquiries or to exercise your rights, you can also contact our Data Protection Officer directly.
[email protected]
13. Additional Resources
Related Policies
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